Refund policy

🔁 Returns & Exchanges Policy

At Blu And Giggles, every piece is made thoughtfully, and we want you to feel confident about your purchase. As a growing brand, our return policy is designed to be fair, transparent, and mindful of sustainability.

⏰ Return & Exchange Window

🕒 48 hours from delivery

All return or exchange requests must be raised within 48 hours of receiving your order. Requests received after this period will not be accepted.

👕 What Can Be Exchanged

✅ Size exchanges (subject to availability)
✅ Manufacturing defects
✅ Incorrect item received

Items must be:

Unworn and unwashed
In original condition
With original tags attached
Free from stains, damage, or alterations

🚫 What Cannot Be Returned or Exchanged

❌ Change of mind
❌ Used or washed items
❌ Items without original tags
❌ Items damaged due to misuse or improper handling
❌ Items purchased during sale or promotional offers (unless defective)

📦 How to Request a Return or Exchange

Contact us within 48 hours of delivery via email or Instagram DM.
Share your order number, reason for exchange, and clear photos of the item.
Our team will review and respond within 24 hours.
Once approved, exchange will be arranged based on availability.

🚚 Return Logistics

For hand-delivered orders, exchanges will be scheduled during the next delivery cycle.
Customers are responsible for return delivery costs unless the issue is due to a defect or an incorrect item sent by us.
We do not offer doorstep pickup for returns at this stage.

💰 Refund Policy

We currently do not offer refunds.
Approved returns will be processed as exchanges only or store credit, at our discretion.

🔍 Quality Check

All returned items undergo a quality inspection before approval. We reserve the right to decline any exchange if the item does not meet our return conditions.

🌱 Sustainability Note

To reduce unnecessary waste and overproduction, we encourage thoughtful purchasing. Our limited return policy helps us operate responsibly while continuing to offer high-quality clothing.